At CheapFlyTravelz.com, we strive to make your travel planning experience transparent and hassle-free. Please note that we are not a direct travel service provider. We operate as an independent third-party travel assistance platform, offering support with fare comparisons, booking guidance, and customer service for various travel services, including airlines, railways, and cruise operators.

All refunds, cancellations, and rescheduling requests are governed strictly by the terms and conditions of the respective travel service providers with whom the booking was completed.

1. Who Issues Refunds

Refunds are issued and processed solely by the travel service provider (such as an airline, railway operator, or cruise line). CheapFlyTravelz.com does not collect payments, hold funds, or directly control the refund process. Our role is limited to facilitating communication and providing assistance between you and the service provider.

2. How to Request a Refund

To request refund-related assistance, you may contact us using the details below:

Phone: +1 888-233-2810
Email: info@cheapflytravelz.com

Please be prepared to provide:

• Full name

• Contact phone number and email address

• Booking or reference number

• Date of travel and ticket details

Our support team will review your request and coordinate with the relevant service provider to determine eligibility based on their policies.

3. Refund Eligibility

Refund eligibility is determined entirely by the service provider and may depend on:

• Fare rules and ticket conditions

• Time of cancellation (including applicable cooling-off or 24-hour cancellation periods)

• Ticket type (refundable or non-refundable)

• Provider-initiated cancellations, schedule changes, or extraordinary circumstances such as natural disasters or travel restrictions

4. Service Fees and Deductions

Refund amounts, if approved, may be subject to:

• Cancellation or change penalties imposed by the provider

• No-show or administrative fees, where applicable

The final refund amount is calculated by the service provider after deducting all applicable charges.

5. Refund Timelines

Refund processing timelines depend on:

• The provider’s refund policy

• Original payment method

• Bank or card issuer processing times

On average, approved refunds may take 7 to 21 business days to be credited after confirmation from the service provider.

6. Non-Refundable Tickets

Certain promotional fares, discounted tickets, or special offers may be non-refundable. In such cases, refunds may not be available. If applicable, we will inform you of alternative options offered by the provider, such as travel credits or rescheduling, subject to their terms.

7. Situations Where Refunds Are Not Issued

Refunds are generally not provided in cases including, but not limited to:

• Voluntary no-shows

• Name errors or documentation issues not reported prior to ticket issuance

• Denied boarding due to missing or invalid travel documents

• Late arrival at check-in or boarding gates